Question 1

How does the rental process work?

Accepted Answer

Browse our products and contact us via WhatsApp to check availability. Once confirmed, we will send you a payment link to complete your reservation.

Question 2

How do I know if an item is available?

Accepted Answer

All rentals are subject to availability. Please contact us with your dates, and we will confirm before sending a payment link.

Question 3

Can I rent multiple items?

Accepted Answer

Yes, and we recommend it. The service fee is charged per order, not per item.

Question 4

What is included in the service fee?

Accepted Answer

A S/ 120 service fee is applied per order. This includes delivery, pickup, cleaning, sanitation, and setup (if required).

Question 5

Where do you deliver?

Accepted Answer

We currently deliver only within the following districts in Lima: La Molina, Surco, San Borja, San Isidro, Miraflores, Barranco, and Lince.

Question 6

What are your delivery and pickup times?

Accepted Answer

We operate within the following time windows:
11:00 AM – 4:00 PM
8:00 PM – 10:00 PM
Exact times are coordinated after booking confirmation.

Question 7

How is the rental period calculated?

Accepted Answer

Rentals are charged per calendar day. The delivery day and pickup day are both counted as full rental days.

Question 8

Are your products clean and safe?

Accepted Answer

Yes. All equipment is thoroughly cleaned, sanitized, and inspected before every delivery to ensure safety and quality.

Question 9

Can I extend my rental period?

Accepted Answer

Yes, extensions are possible depending on availability. Please contact us as soon as possible to check.

Question 10

Do I need to be present for delivery and pickup?

Accepted Answer

Yes, or you may coordinate access (hotel front desk, concierge, etc.) depending on your location.

Question 11

What payment methods do you accept?

Accepted Answer

We provide secure payment links (credit card, PayPal, or other supported methods depending on the client).

Question 12

Can I choose the exact delivery time?

Accepted Answer

We work within delivery windows, but we will try to accommodate your preferred time whenever possible.

Question 13

Do you offer same-day or last-minute rentals?

Accepted Answer

We will do our best to accommodate last-minute requests, depending on availability.

Question 14

What happens if I need to cancel my reservation?

Accepted Answer

More than 48 hours before delivery: 70% refund
24–48 hours: 50% refund
Less than 24 hours: non-refundable

Question 15

What happens if an item is damaged?

Accepted Answer

Customers are responsible for the proper care of all rented items.

Minor wear is acceptable, but major or structural damage may result in charges up to the full replacement value of the item.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions